Mira
Capturing Expert Knowledge Before It Moves
94 percent of the captured knowledge confirmed by the client's own experts.
Platform
“What do you build that others do not?”
We are management consultants with our own AI platform. Its foundation is Mira, our knowledge engine. Mira brings together your procedures, policies and the knowledge in your experts' heads. Your experts validate what it captures, and Mira makes it available to everyone who needs it.
On Mira we build applications. Vita is the first: approved knowledge, placed in your target operating model. More will follow, each shaped by the engagements in which we build it. With validated knowledge and your operating model in place, you can move step by step towards agentic work.
Mira knows how the work is done. Vita puts that knowledge to work in your operating model. Both are in development with our clients.
MıraKnowledge engine
One source of truth for how the work is done
Mira reads your procedures, policies and spreadsheets, and the knowledge in your experts' heads. It turns them into one governed library: every step, rule and control traced to its source and approved by your own experts.
Ask Varys, the assistant inside Mira, and get a referenced answer in seconds.
Why Mira
- The manual describes the steps; exceptions, rules of thumb and judgement live in people
- That knowledge is at stake with every change: a new system, a reorganisation, an acquisition, new regulation, work moving to a shared service centre or a partner, or colleagues leaving
- Functional designs, work instructions and client instructions contradict each other without anyone noticing
- Handovers lose the signal; Mira captures it from the source, item by item, and your experts approve every item
What it surfaces
- Contradictions between documents: policy versus work instruction, functional design versus practice
- Gaps nobody had on paper
- Procedures never written down, with one person as the only fallback
- Risks named before a change instead of after it: a transition, a system change, an acquisition
What Mira does
One governed knowledge layer, eight things it does for you. Hover over a card, or select it, to read more.
Tested in a transition
We tested it with a financial services company moving work, market by market, into a shared service centre. Its own experts checked the result item by item and rated 94 percent of the captured knowledge correct. What was wrong became a corrections list before go-live. It was a proof of concept, not a production system.
The whole story in eleven slides, or read the case.
VıtaLiving operating model
Your operating model, alive and in use
Vita is the first application on Mira: approved knowledge, placed in your target operating model. Seven layers, from the services you deliver to the data they rest on, in one application your people use and correct. Because people use it every day, it stays up to date.
Every element is linked to its source, its owner and its status. Ask Varys, the same assistant as in Mira, and get a referenced answer. Open the end product and click through; the content is fictional.
Why codify
- The target operating model lives in slides and spreadsheets, and is outdated on the day it is presented
- Nobody can see how the work really runs, or who decides what
- Every question the design skips, the operation answers later: unplanned, and at a higher cost
What it surfaces
- Roles without an owner
- Work instructions that differ from policy
- Services without a service level
- Informal practices that keep the operation running
- Capacity bottlenecks before they hurt
What one model makes possible
One source of truth for how your operation is organised, and eight things it makes possible. Hover over a card, or select it, to read more.
Strategic value or business value
Breadth or depth, on one foundation. Mira and Vita support all three routes.
How to read the grids · across: how much of the operation · down: how far one process goes
Knowledge
- L1 Domains, services
- L2 (Sub)processes
- L3 Activities
- L4 Work instructions, to the keystroke
Execution
- L5 Assisted and automated: AI and rules support people
- L6 Agentic: people approve and supervise
Covered Next, chosen on value
1
Strategic value
What it is
The whole operation in one model, down to activity level.
Value
- One way of working across entities and countries
- Control and audit evidence by default
- Faster transitions, integrations and sourcing
2
Business value
What it is
One process taken from work instruction to agentic execution.
Value
- Lower cost per transaction, shorter cycle times
- Faster and better service for your clients
- People in control of approvals and exceptions
3
Selective
What it is
The map first, then depth where volume and value are highest.
Value
- Overview and proven results in one route
- Strategic value as the road to business value
- A pace the organisation can carry
What you choose on
- FTE and cost
- Where the process runs worst
- Supporting a transition now
- Speed of taking on scope
- Depth: activity level across, or work-instruction level on one process
Platform work
Vita
A Target Operating Model as a Working Application
From diagnosis to a board-ready model and roll-out plan, delivered as an application.
See it on your own material
A demo on fictional data, or two hours on your own situation.
