Designing Efficient Service Delivery Models and Governance Structures for Telecom infrastructure company
Client Challenge
A telecom infrastructure company faced significant challenges in optimizing their internal business operations. The existing support functions, including IT, HR, finance, risk, internal audit, and legal, were fragmented, with unclear roles and responsibilities, and a lack of cross-functional collaboration. The client needed a comprehensive assessment to identify inefficiencies and develop a strategic plan to enhance their operational effectiveness and support their growth ambitions.
Response
We conducted a detailed analysis of the telecom infrastructure company’s current support functions, identifying key pain points and areas for improvement. Our approach included engaging with stakeholders to gather insights and understand the current state of operations. We evaluated various scenarios to determine the most effective organizational structure and processes. We created a detailed blueprint for the desired organizational structure, outlining roles, responsibilities, and governance frameworks. We formulated concrete improvement initiatives to address identified issues and enhance operational efficiency.
Outcomes
Our comprehensive assessment and strategic recommendations led to significant improvements in the telecom infrastructure company’s internal business operations. A clear and logical organizational structure was established, facilitating better cross-functional collaboration and communication. Roles and responsibilities were clearly articulated, reducing ambiguity and improving accountability. The implementation of our improvement initiatives resulted in streamlined processes, reduced inefficiencies, and better utilization of resources. The new organizational structure and processes were aligned with the company’s strategic goals, supporting their long-term growth and success.

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