Transition & Transformation

“From Change to Confidence: Making Transitions Work”

Transitioning services or transforming delivery models is never just about moving processes—it’s about ensuring continuity, building capability, and unlocking future value. Whether you’re lifting and shifting operations, rethinking your delivery model, or embedding new technologies, our Transition & Transformation approach ensures a smooth journey from current state to future-ready.

With proven methods, experienced teams, and a relentless focus on quality, we help you manage complexity, reduce risk, and deliver results—without disruption.

Key Deliverables:

  • Approach & Methodology
  • Detailed  planning
  • Change mgt & communication plan
  • Knowledge transfer & documentation
  • Technology Enablement
  • Quality Assurance & Quality Control

Accelerators:

  • Human-centered change design
  • Sprints
  • Digital enablement
  • Change agents
  • Outcome-based transition metrics

Client cases

Global Compliance Managed Services for tax: a journey to leverage global company footprint

Global Compliance Managed Services for tax: a journey to truly leverage global company footprint
A global tax services organization faced significant challenges with their Global Compliance...

From Feasibility to succesfull Setup: Transforming shared services Operations

From Feasibility Study to Successful Setup: Transforming Finance SSC Operations
A leading international food processing company faced significant challenges with their Finance...

Optimization and streamlining royalty- and finance administration of a global publisher

Optimization of both the royalty- and finance administration
An academic publishing company, faced significant challenges in managing their finance- and...

Quality Assurance Conversion Closed Book Life Insurance Portfolio

Quality Assurance Conversion Closed Book Life Insurance Portfolio
The client faced significant challenges in outsourcing their Closed Book Life Assurance...

Typical approach

Besides the stipulated market, we are serving other markets as well. For example, hospitality, food, professional services, facility management, cleaning services, and infrastructure management.
Transition Strategy Definition

Selecting the right approach—Lift & Shift, Shift & Lift, Big Bang, or Build-Operate-Transfer (BOT)—based on business context and risk appetite.

Applying structured methods such as process mapping, work shadowing, parallel runs, and hype care to ensure knowledge transfer and operational readiness.

Sequencing transitions to balance risk, resource capacity, and business continuity.

Establishing KPIs, dashboards, and feedback loops to track progress and surface issues early.

Defining roles, escalation paths, and steering mechanisms to maintain control and alignment throughout the journey.