Governance Advancement

“Strengthening the Backbone of Sustainable Service Delivery”
Governance is not just a framework—it’s the foundation for consistent performance, strategic alignment, and stakeholder trust. In the Governance Advancement phase, we help organisations evolve their operating models, enhance decision-making structures, and embed accountability across all levels.

Whether you’re scaling a GBS model, integrating service management, or aligning with ESG goals, our approach ensures governance becomes a driver of value—not a bottleneck.

Key Deliverables:

  • Governance Model Blueprint:
  • Organisational Structure & Portfolio Map:
  • Sizing & Capability Assessment:
  • RACI Matrices & Role Descriptions
  • Performance Dashboards

Accelerators:

  • Governance by design
  • Tiered Governance Model
  • Early involvement in Co-Creation
  • Digital governance tools

Client cases

Improved Governance between Universities in the Netherlands

We conducted a comprehensive future exploration of the Corporate Service Provider Role. This included developing a framework to assess the scalability potential of various product and service categories based on efficiency and quality criteria.
Two Universities of Applied Science faced significant challenges in optimizing the governance...

Typical approach

BQuiver Governance
Strategic Framing

Define the governance model, decision-making layers, and alignment with business strategy.

Map organisational layers, assign portfolios, and clarify ownership across functions.

Determine optimal team sizes and competencies using demand-supply models.

Establish clear RACI matrices, escalation paths, and accountability frameworks.

Design structured meeting rhythms with defined agendas, inputs, and outputs.