Transforming Corporate Services: A Value Chain-Oriented Approach for a infrastructure and water-management authority
Client Challenge
The Corporate Service Department of a infrastructure and water-management authority faced a challenge in defining the future role and positioning of the Corporate Service Provider Role within the organization. The primary focus was on facilitair and HR, with additional consideration for other support services. The challenge involved understanding the extent of responsibility required for a company in relation to its primary processes, the integration of expertise, and the potential consequences of centralizing certain business operations within the Government.
Response
We conducted a comprehensive future exploration of the Corporate Service Provider Role. This included developing a framework to assess the scalability potential of various product and service categories based on efficiency and quality criteria. We identified five potential future scenarios, recommending the “Value chain-oriented role” as the preferred scenario. This scenario focuses on delivering integrated services to the company and its partners, leveraging the scalability potential to enhance service quality and efficiency
Outcomes
The exploration resulted in a clear understanding of the current and future positioning of the Corporate Service Provider Role. The preferred scenario, “Value chain-oriented role’,” was identified as the most viable option for professionalizing and integrating the corporate services. This scenario allows the organization to deliver added value to the company and its partners, with a focus on integral service delivery and scalability. The outcomes also included recommendations for further steps to concretize the preferred scenario and ensure successful implementation.
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