Post-Merger integration: understanding how synergies can be created within P2P and O2C
Client Challenge
A leading company in the food service industry recently acquired another prominent player, presenting significant challenges in integrating the finance functions of both organisations. The existing operating models showed substantial differences, leading to inefficiencies and a lack of standardisation. The goal was to drive process standardisation, establish an optimised sourcing model, and expand the scope of the finance shared services centres (SSCs). However, the current models did not support these goals, resulting in a strong transactional focus and low overall maturity.
Response
Our approach included a thorough analysis of the Order to Cash (O2C) and Purchase to Pay (P2P) processes within both organisations. We identified 39 key issues, prioritised 19 of them, and proposed 11 improvement initiatives along with several quick wins. These initiatives were aimed at increasing efficiency and effectiveness in the O2C and P2P processes. We also developed a roadmap for the phased implementation of these initiatives from 2025 to 2026.
Outcomes
We provided a clear roadmap for the phased implementation of the improvement initiatives, which was presented to the board for approval. Our support included setting up a successful project integration team, which was responsible for overseeing the implementation of the initiatives. This team ensured that all stakeholders were aligned and prepared for the changes, facilitating a smooth transition.

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