Set-up and build of a new shared service center
A Case Study of an end-to-end sourcing journey harmonizing business services for all BU's
Client Challenge
A leading childcare organization faced significant inefficiencies in its Finance & Accounting (F&A), Human Resources (HR), and Information Technology (IT) departments. Fragmented processes, high costs, and inconsistent service delivery were major challenges that needed to be addressed to enhance efficiency and improve overall service quality. Additionally, the organization aimed to consolidate its operations under one unified label.
Response
Our team executed a multiyear engagement, following a comprehensive delivery framework from Strategy & Perspectives to Transition, Transformation, and Optimization. We designed and set up a Shared Service Center (SSC) and a Centre of Expertise (CoE) for F&A, HR, and IT. This included centralizing operations, integrating advanced technology, and transitioning to a new HR ERP system. Key actions involved creating a unified platform to manage all functions, ensuring standardized processes, and providing extensive training to staff. The consolidation under one label was a critical aspect of this transformation, ensuring a cohesive and streamlined approach across all departments.
Outcomes
The SSC and CoE implementation led to significant operational efficiency and cost savings. The centralized system provided consistent and reliable service delivery, reduced redundancy, and improved data accuracy. The successful HR ERP transition supported robust HR management and organizational growth. The move to one label unified the organization’s operations, enhancing brand consistency and operational cohesion. Overall, this engagement transformed the organization’s operational landscape, positioning them for sustained growth and success.
